Any hotel next to the Hancock building may look small, but when the hotel has two wings and two separate elevators, the place is a lot larger than it looks.
When I stayed at the Chicago Westin Michigan Avenue in March, the hotel was packed but I never felt overwhelmed or had to wait excessively. It was definitely a smooth operation. The hotel had a mix of business travelers, sports groups and families, many of whom were shopping at the nearby Water Tower Place. In fact, the check-in desk has an American Girl on display and I saw many little girls walking around with their girls.
The hotel rooms are fairly typical, with a desk, flat-screen TV and a comfy chair. The room did not have a separate refrigerator but did have a filled minibar.
The bathroom was clean and included the standard Westin toiletries. With a full hotel, I was surprised to find that I did not hear any noises from the hallway or from neighbors.
In the lobby, the hotel has a small Starbucks (with typical Chicago prices including $6 for a yogurt cup with granola). The restaurant bar was fairly full of people but I did not eat or drink there.
The Water Tower Place mall and Michigan Avenue shopping is just outside the door, and Giordano’s famous pizza is just a couple of walkable blocks away.
Disclosure: I stayed at the Westin Michigan Avenue for my day job and did not receive any compensation. This is my own personal review and opinions are my own.